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Recovery Tow Show | September 22, 2018

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The recovery operators; our unsung heroes

The recovery operators; our unsung heroes
James Baylis

Shawbrook’s long-standing dedication to the industry remains strong and its passion for recovery reflects that of its clients.

For over twenty years, Shawbrook’s Asset Finance team has immersed itself in the recovery market. During that time, other lenders have come and gone, or put their focus elsewhere, but Shawbrook has remained committed. The industry has changed dramatically over that time and now operators are under more pressure from more directions than ever before. New legislation such as emission zones; the changing demands from motoring groups and associations; and the increasingly competitive market means that operators need to work their equipment harder and smarter.

Operating at the heart of the industry

At Shawbrook, we understand just how hard operators work and how important their specialist vehicles are to them. We know that when new legislation, like emission zones, is introduced, compulsory vehicle upgrades are necessary – this is something over which operators have no control, but they must comply in order to continue doing their jobs.  We understand that the fleet is an operator’s pride and joy and that when it comes to it, the body of the vehicle is more important than the chassis – and can last many more years. We recognise the longevity of recovery industry assets and the meticulous manner in which these vehicles are maintained, subsequently the majority of large recovery assets maintain that “new look” for a considerable period compared to other commercial vehicles on our roads.  We recognise this when we are funding assets considered older than the norm. We have this level of understanding because we interact regularly and personally with every one of our clients across the country, and have done so for over two decades.

This constant interaction with operators has given us a unique insight into the mind-set of those who work in the industry, and has given us enormous respect for them. This has helped us maintain our consistent level of support for the industry, particularly when times have been tough and other lenders have been thin on the ground.

Because we believe in recovery, we are happy to be flexible and appreciate that it’s not a nine-to-five sector. The finance we provide is therefore flexible accordingly. We can structure deals according to business needs, for example structuring that allows for seasonal work variation or for a new stipulation by a motoring group.

Shawbrook to the rescue

We are a traditional funder and proud of it. We principally provide hire purchase, lease finance and sale and leaseback. We believe that these offerings meet the key demands of the industry. We also firmly believe in the human touch. All of our underwriting is done by people, rather than taking a tick-box approach – we deal with each of our customers personally, putting emphasis on building solid relationships over years, rather than looking for a quick deal.

These relationships enable us to offer more to our clients than just finance. We see our role as a partner, adding value to a business and helping it grow – after all, the more a business flourishes, the more we can support it. This partnership is key to our approach, which is why you’ll find our representatives talking to operators about their business model, just as much as the loan.

Towing the line

We are committed to the industry and our presence at the Tow Show is a reflection of this. As the largest recovery show in the UK, we consider the Tow Show to be a key forum at which to meet operators. Shawbrook Asset Finance works across many industry sectors and we are in demand at events around the country, but the Tow Show is always at the top of our list. This has led us to attend every year and  we are proud to have been the main sponsor for the last three years.

Equally, the Tow Show is the ideal place for operators to get to know us better. We gather together our team, who are usually out on the road all over the country, and would really encourage operators to take advantage of this opportunity to meet everyone and come to visit us on the Shawbrook stand.

This year, for the first time we are hosting a series of seminars intended to give operators support in key areas that will impact their business. Part of the reason for doing this is to demonstrate our commitment and continuing desire to help them develop their own businesses. ‘The Dedicated to Recovery, Committed to Growth’ seminars will cover subjects such as health and safety and finance to help grow your business.

We hope this will provide a great forum for operators to have any questions answered and to spark future conversations.

The Shawbrook sessions will be run by Karl Kirkpatrick, regional manager for the North of England at Shawbrook Asset Finance. We hope that these seminars will be useful for the operators and look forward to seeing many familiar faces (and new ones) at the show.

By Malcolm Porter, Director – South, Asset Finance, Shawbrook Bank, Simon Findlay, Director – North, Asset Finance, Shawbrook Bank, Karl Kirkpatrick, Regional Manager, Asset Finance, Shawbrook Bank

Some kind words from our clients:

“We have worked with Shawbrook Asset Finance for over 15 years and regard their personal and professional assistance as the best out there. Regarded as friends rather than business associates, their levels of service are second to none.”

Dale Kardos, Manager, Kardos Recovery

“Shawbrook have supported us since our takeover of Stort Mill Garage in 2010. They have helped us with the company growth and the investment that we have put into the industry. We look forward to a continued business relationship in the future.”

Jason Longmore, Director, Stort Mill Recovery

“We have been using Shawbrook Asset Finance, formerly Singers, for all our finance requirements for over 25 years. They have always provided us with a competitive, fast and efficient service.”

James McAuliffe, Operations Manager, LAR Traffic Services

“I have been involved with Shawbrook over the last twenty years – good advice, good rates and excellent staff – always a pleasure to work with them!”

Allan Forrest, Proprietor, Car & Truck Services

“M8 Recovery Ltd have had a long and excellent working relationship with Shawbrook Bank formerly Singers Asset Finance. Simon Findlay and his team have a very ‘hands on’ approach which is reflected in the great service they provide. They offer various competitive finance plans and packages to suit our needs. In summary we would not hesitate to recommend Shawbrook.”

Alexander McManus, Proprietor, M8 Recovery Ltd

“I have dealt with this company since the days of James Finlay Asset Finance many years ago. Many of the staff are still there, giving Shawbrook the stability I value. I have no hesitation recommending this company and staff to anyone.”

Alex Robb, Proprietor, Robb Vehicle Services

“I have had the pleasure of doing business with Shawbrook (Singers) for many years and I can honestly say it has been a ’pleasure’. Sheer professionalism, courtesy and prompt action when you require it. The staff at Shawbrook not only provide finance for my company but the reassurance that you are in safe hands. For me the future is definitely ‘Shawbrook’.”

Craig Dymock, Managing Director, Craig Dymock Recovery Limited

“Since being involved with the running of National Rescue and Ridgacre Motors, buying recovery trucks has been made easy because of the support l get from Shawbrook Asset Finance. We have dealt with them from day one. One phone call to them to let them know that we are buying a truck and it’s all sorted. Plus we have a good relationship, which is nice in these difficult times. I find other companies are hard to help. Shawbrook Asset Finance are the only company that I would tell others about.”

Steve Macklin, Director, National Rescue

“A brilliant team of people from the top down! We have been fortunate enough to have been supported by them, especially during the recession. Their flexibility has been incredible, unlike many other financial institutions who take advantage of these situations!”

D Harding, Managing Director, D&G Cars

“In the time we have been dealing with Shawbrook Asset Finance, we have very much appreciated their understanding and willingness to assist in the growth of our business. We have an excellent relationship with the friendly local team who we find easy to deal with and who are always on hand to help. Our enquiries are always dealt with promptly, efficiently and professionally.”

Andy Barrand, Director, All Area Services Peterborough Limited

“I have been using Shawbrook Asset Finance for many years. During the turbulent times in 2011, in which my company along with many others suffered, I found Shawbrook a listening ear and a friend. The team were instrumental and loyal during our restructure and have continued to support us throughout. A true partnership that I wish to continue for many years.”

Russ Rucastle, Director, BDV Recovery

“Shawbrook, formerly Singers, have provided all our vehicle finance needs for the past eleven years. All the staff are very professional and friendly, providing a fast, efficient and hassle-free service. I would fully recommend Shawbrook to anyone looking for finance.”

Dawn Petty, Managing Director, Aldridge Recovery Ltd